Another discovery Plus issue

[jcol]

Since I came to BT just before summer I activated discovery plus. As you probably know every so often it needs you to link device regularly. This has not been a issue until now. Discovery+ is saying I have no subscription, and BT is saying its active. In manage my products I click on manage Discovery +, which takes me to the discovery home page and tells me to buy subscription. even though its says active on BT account. 

Any solution

[DarrenDev]

In almost every case I've examined so far, the issue has been that a different email address was used for the activation. Is there any other email address you could have used? Or maybe googlemail.com instead of gmail.com?