Apps unavailable yv502

[Tomjeffrey20]

Homescreen saying apps unavailable  at the top yv502 code ..but all apps working from the app columm 

Anyone experienced this ? ..I'm using a eero 6 router 

[zulu17]

Assuming that it is YVM502  (rather than yy502) the youview advice for  this "TV service is unavailable"  message  is

https://support.youview.com/youview-box/error-messages/fix-for-yvm502/

Is this just occuring when starting the box from standby or when assessing home page after the box has been in use for a while.

[Tomjeffrey20]

Yes sorry my mistake on the code 

It's like it all the time from reboot or standby 

[Xofttam]

I am getting the exact same thing. It won't go away but the apps are working. 

 

[David_H]

Hi, The "apps unavailable" message is due to the top carousel not being active - the default branding in the image suggests that your TV Box is either not on a valid BT/EE broadband line, or does not have an active TV subscription so isn't able to get get the necessary connection to populate, but as you say won't prevent OTT apps working if you have valid external logins.

[zulu17]

In @Tomjeffrey20  case there was an earlier thread

https://community.bt.com/t5/EE-TV-YouView/Youview-logo-while-watching-netflix/m-p/2413437#M81898

where @David_H  became involved. Did the checks performed on Tom's box indicate what might be occuring in his setup ?

[zulu17]

I suspect that once a  decision as to whether to present a Youview or an EE home page  is made it would only be subsequently changed  when a further check is made. I imagine this would be when the box was restarted and/or possibly once a day.

[Tomjeffrey20]

I now habe the ee branding .but says apps unavailable at the top 

.maybe because I. Using a third party router eero 

[David_H]

Hi @Tomjeffrey20  thanks for confirming, the EE rebrand is part of the BB config the box gets when activating - the 3rd party router might have been a factor but most of the network calls are via https so unlikely to be impacted in the same way that multicast would be (i.e. IGMP snooping settings etc) - I'd suggest giving the box a reboot and seeing whether the issue then resolves now it knows it has a valid config and endpoints. Failing that, you drop me a DM with your TV Box serial number and I'll get things checked for you. 

Cheers

David 

[Jackbycroft1991]

Both me and my father have the exact same issue. I have only noticed this error message since the recent software update.

Were both non EE customers & on virgin media