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thehornets58
Contributor

on ‎09-12-2023 10h03

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Message 1 of 2

Apps

Just received my new box after the old one died with the new update.  Plugged in, none of the apps work except Netflix,  even the help button doesn't.  It all just returns to the tv program playing, any help would be appreciated.  Alan

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zulu17
Distinguished Guru
Distinguished Guru

on ‎09-12-2023 12h07

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Message 2 of 2

Re: Apps

@thehornets58   Not sure which box you have and whether your replacement is a new or reconditioned box.

 

Going off memory I think as part of the setup process on a least some boxes  there is an option to accept Youview  terms and conditions which is needed to be set.

I would be inclined to perform a full factory reset on the newly supplied box  and go through the setup process again.

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