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PJCORNELLY
Aspiring Expert

‎15-03-2022 21h46 - edited ‎15-03-2022 21h47

1,736 Views
Message 11 of 23

Re: BT TV App not allowing recordings to be set

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I actually did a full reset this morning as BBC IPLAYER was having issues. I've posted about this also.

Iplayer is resolved but recordings via the app are not!
I've only had the box 2 weeks and app recordings have never worked.

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DarrenDev
BT Sport Expert

on ‎15-03-2022 21h59

1,727 Views
Message 12 of 23

Re: BT TV App not allowing recordings to be set

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I'd love to get additional information from you both @PJCORNELLY @Ronny101 if you don't mind?  I'll send you both a DM with instructions on how you can enable additional logging, so that I can get full details about what your box is telling the app.

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Ronny101
Aspiring Contributor

on ‎15-03-2022 22h02

1,720 Views
Message 13 of 23

Re: BT TV App not allowing recordings to be set

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@DarrenDev  Thanks, I’ll try the maintenance reset and feedback. 

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Ronny101
Aspiring Contributor

on ‎15-03-2022 22h07

1,713 Views
Message 14 of 23

Re: BT TV App not allowing recordings to be set

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That’s ok Thanks - I’ll try a maintenance reset first.
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DarrenDev
BT Sport Expert

on ‎15-03-2022 22h09

1,710 Views
Message 15 of 23

Re: BT TV App not allowing recordings to be set

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@PJCORNELLY I don't have any option to send you a DM - I'm guessing you've turned them off?  Could you please either send me a DM, or email me at tv.apps@bt.com so that I can provide the instructions.

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Ronny101
Aspiring Contributor

on ‎15-03-2022 22h11

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Message 16 of 23

Re: BT TV App not allowing recordings to be set

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@DarrenDev sorry I meant yes ok to DM but I will try a reset before
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PJCORNELLY
Aspiring Expert

on ‎15-03-2022 22h19

1,692 Views
Message 17 of 23

Re: BT TV App not allowing recordings to be set

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Not sure about DM quite new here. Email sent.

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Ronny101
Aspiring Contributor

on ‎16-03-2022 19h58

1,653 Views
Message 18 of 23

Re: BT TV App not allowing recordings to be set

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Success 👍 Maintenance reset worked for me😁

Re-paired both devices following reset and both sending requests, being received on the box and working as expected. Many thanks for all the support from the community. Apologies @DarrenDev I couldn’t help with your error logs and @PJCORNELLY  hope you get yours working too soon👍
Good luck and Best Regards

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PJCORNELLY
Aspiring Expert

on ‎16-03-2022 21h03

1,641 Views
Message 19 of 23

Re: BT TV App not allowing recordings to be set

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@Ronny101 that's goods news. 👌
Anyway I've been faffing about today tidying cables etc and in doing so powered everything off at the mains for quite a period of time.

I reinstalled the BT app on my phone repaired and now it's all working with me too!

Just awaiting the maintenance software update now. 🙄
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Ians
Contributor

on ‎18-03-2022 23h26

1,611 Views
Message 20 of 23

Re: BT TV App not allowing recordings to be set

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I am having the same sort of problem. Unable to view or set recoding on by BT Pro Box on mobile app as getting message about software upgrade required on box. I have carried out a factory reset on box, and repaired mobile phone. No difference . Is maintenance  software update any different too factory reset ? 

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