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Message 1 of 7

BT TV Box Pro Remote Battery problems

I have had problems with our BT TV remote using up batteries.

I put in new (Duracell) batteries at the start of March and today they are dead - haven’t even last 3 weeks! This has now happened a few times and I’m not certain if this is a ‘set-up’ problem or a hardware fault with the remote.

Has anyone had similar problems which have been resolved? Thought I would ask the community before wasting several hours of my life trying to get through to technical support.

We have the BT TV Box Pro.

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6 REPLIES 6
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Message 2 of 7

Re: BT TV Box Pro Remote Battery problems

It sounds like you've got a dodgy remote because we're still on the original set of batteries and we've had it over a year now 

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Message 3 of 7

Re: BT TV Box Pro Remote Battery problems

@DocCL I've had mine over a year, only just on the 2nd set of batterie's.

Obviously a lot will deped on how much you use the remote.

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Message 4 of 7

Re: BT TV Box Pro Remote Battery problems

it could be a button stuck down or bluetooth constantly hunting. Try a reset of the control as detailed here  Reset your BT TV remote | BT Help

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Message 5 of 7

Re: BT TV Box Pro Remote Battery problems

Thanks.

I have a different remote, but found a similar link to the one you shared. I have now done a reset and paired again….. but I guess I’ll have to wait another month to see if the problem goes away. If not, it’s off to technical support.

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Message 6 of 7

Re: BT TV Box Pro Remote Battery problems

Thanks - I think you’re right, but going to try a reset first (see other post)
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Message 7 of 7

Re: BT TV Box Pro Remote Battery problems

Thanks.
We don’t use it that much to be honest, which is why it’s been frustrating.
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