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BT TV Box Pro - unusable via wifi

I know this has been done to death, but is there any fix ?

 

I've changed channels on the hub, reset the device and setup a dozen times etc. No channels work with Wi-Fi (I have the top fiber package, Wi-Fi coverage is fine throughout the house) and even SD channels are constantly either freezing or pixelated beyond use.

Customer support are no help as the guy is trying to say he isn't sure Wi-Fi isn't  supported.....😁

I've your usual other streaming devices connected to the TV which stream in 4k no issue, I am just at the point in accepting the box (per internet discourse) is just junk and I'll never be able to use it (wooden floors, not running ethernet cable along the floor) which is a a disappointment and I'm stuck in this contract for another year or so.

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