BT TV Box connection the Smart TV

[Caz3]

Hi Peter

Thanks for the offer of more support.

so, when attempting to connect to my BT wifi, there is no list of available networks, so I add my BT wifi, then enter the password and after much searching I receive the message “Couldn’t find xxxxxx”, please try again.

[gomezz]

Are there any other devices you have connected to your wi-fi such as your phone?

Just wondering if the wi-fi has been turned off in the router.

[Caz3]

Hi Gomezz

Yes, I have many other devices connected to my wifi, including an outdoor wireless cameras.

[gomezz]

In which case if there is a setting in the TV to turn wi-fi access on or off and it is turned on then that suggests a fault with the TV.  Is there an option to scan for available wi-fi networks or does it do that automatically when you go to that settings screen?

One other thought:  Does the TV support wi-fi connections on both the 2.4GHz and 5GHz bands and are both turned on in the home hub / router?

[Caz3]

Hi Gomezz

see my responses below:

In which case if there is a setting in the TV to turn wi-fi access on or off and it is turned on then that suggests a fault with the TV. Yes there is and it is turned on. See attached photo

 Is there an option to scan for available wi-fi networks or does it do that automatically when you go to that settings screen? No option to scan - see photo

One other thought:  Does the TV support wi-fi connections on both the 2.4GHz and 5GHz bands No idea. How do I check this?  and are both turned on in the home hub / router?No idea. How do I check this?

I’ve just had another thought. Perhaps I can only connect to one network. As mentioned in a previous post, I couldn’t connect my old TV to wifi. I seen to remember that I did connect when we first got the TV, but in those days we were with Sky (via satellite dish) and not BT.

[Caz3]

Oops. Apparently I can’t attach the photo.

[Peter_W · Accepted solution]

Hey again @Caz3 😊

If you try to upload an image, we may reject this if it contains personal info, but you should definitely be able to share one. 

Please give this another go, and provided any personal information is masked, we'll be able to approve this for you.

It looks like this is a model that uses Android TV, and Sony have some specific instructions and troubleshooting on how to connect this here:

How to connect the TV to a network using a wireless connection | Sony UK

The specs for this device mentions that it supports 2.4 GHz, 5 GHz and 6 GHz WiFi too, so these should be absolutely fine. You can check that this is definitely on by heading to http://192.168.1.254/ and viewing your Hub Manager.

If you continue to struggle from there, I'd recommend testing the TV closer to your Hub and seeing if it can find the network and connect when in this location; this can give us a good indication if the issue lies with your TV or the network.

Peter

[Caz3]

Hi Peter W

its taken time to do further tests. But I now know know what the issue is. Apparently my wifi doesn’t reach the television. I unplugged everything and carried the TV into the room where my BT hub is located, and it connected itself to my network immediately. So, that’s the answer. 

As a separate issue, the main reason why I wanted to connect to Wifi, is that I believed (mistakenly), that I needed to be connected to wifi to enable my to stream the Netflix package with adverts. Even with a brand new television I received an error message saying my device is incompatible. After much research I’ve today discovered that this is a known issue with the BT box. So, I have no other need to connect the TV to wifi. Apparently everything should come via the BT box. I’ve no choice. I’ll have to pay £12.99 for the Netflix package without adverts. 😤