cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,820 Views
Message 1 of 4

BT TV Error Message BTP-115c

Hi I am new to this message board so apologies if this is in the wrong section

I have an error code BTP-115c on my BT TV pro box as soon as I try and go into BT TV. I have switched the unit off and on and factory reset the unit and the error prevails. From what I can read something needs to be instigated at the BT end? 

Can anyone please help.

Tags (2)
0 Ratings
Reply
3 REPLIES 3
1,779 Views
Message 2 of 4

Re: BT TV Error Message BTP-115c

May help but a quick search provided this potential solution -

https://community.bt.com/t5/Archive-Staging/BT-Player-btp-115c/m-p/1958944#M1003910

 

0 Ratings
Reply
1,760 Views
Message 3 of 4

Re: BT TV Error Message BTP-115c

Hi thanks for yhe reply. However it is as I thought from other posts an error at the BT end with the BT box not being associated with the account therefore rebooting the box or the hub has no affect and the issue has to retesolved by  phoned.

0 Ratings
Reply
1,754 Views
Message 4 of 4

Re: BT TV Error Message BTP-115c

Hi @NIG3L

Welcome to the BT Community and thank you for your posts!

I am sorry for the error code you're seeing on your BT TV service.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

0 Ratings
Reply