I think all TV service providers have problems right now regarding functionality versus customer expectation, changing attitudes to TV packages in general, changing methods of content consumption, perceived value and technical capability (or lack thereof) of kit.
Everyone wants to take your money, but no one can provide a consistent service and the right mix of content that gets close to the price they expect you to pay.
I used to like the YouView platform, was an early adopter and big supporter/beta tester, but it has lost it's way. It doesn't provide the breadth of integrations that people are looking for these days and feels remarkably dated (which some people may like I guess).
But, if after 13 years you are still having to tell people to watch YouTube (and other apps) through a different device, well, you might as well use the other device permanently. BT just haven't taken it seriously enough and the pricing is totally overcooked. You can use Freeview Play and go direct for the app access for much less without a 2 year contract.
On the other hand Sky Q is showing it's age and the boxes are unable to keep up with the demands placed on them, so you can access loads of apps but most of them don't work properly or consistently.
Sky Glass is an overpriced budget to mid-range TV that they want premium money for and 2 years in you are still an unpaid beta tester.
Sky Stream is slightly better, but is still woefully underpowered cheap hardware, is also still battling bugs and as with Glass, most people are finding that actually, it doesn't "just work over WiFi" and unless they have FTTP (reminder, most of us still don't), then no, your 30 Mbps FTTC connection can't actually run multiple UHD streams, allow gaming as wells as let the kids watch Netflix and TikTok, despite what the fancy marketing might lead you to believe.
Probably worse is Sky's pricing model which is now totally out of step with how most sane people would value their service. No wonder they buried the Sky figures in a new column with other parts of the wider Comcast business at the recent earnings update, plenty of people in the know say churn is through the roof across Europe.
Virgin Media, well, all of the above (especially their network issues), plus terrible customer service and the worst sales teams in the industry. I just won't ever go there again.
I feel better having got all that of my chest... 🤣
