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BT TV box regularly going in to maintenance mode and requiring reset.

My BT TV box often becomes... unresponsive, or won't playback recordings (shows zero time) or boots to maintenance mode.

This is fixed by a reset until it occurs again and requires another reset.

I have hundreds of hours of recordings so choose to keep recordings.

I have requested a replacement TV box but BT want me to return the old one or they want to charge me for having two boxes!  This is unacceptable.

I have hundreds of hours of recordings I want to watch or I wouldnt have bothered recording them.

Ive been a BT client for decades! Is there a way BT can make a concession and not charge me extra until Ive watched all the recordings and then I'll be gald to send it back. Its probably only going to be recycled anyway!

B R

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