BT TV does not auto-connect to internet

[Burnside5]

Roughly once a week by BT broadband will go down briefly and re-starts, as in fairly normal, but every time it does this my BT TV box loses the internet connect even though it is connected directly to the router. Only way to get it to reconnect is to re-boot the TV Box.

Does anyone know of a way around this and for it to reconnect automatically? The internet setting is set to wired and auto connect

[rbz5416]

Maybe try setting a static IP address on the box? Shouldn't really make any difference but something to try.

[chrisjp]

I'm not clear why BT broadband hubs need to re-boot every couple of weeks or so. Before I was migrated to digital voice and had to use the Smarthub 2, I used a TP-Link VR2800 modem/router and this pretty much NEVER re-booted.
The BT hub re-boots are supposed to take place in the early hours of the morning but that doesn't happen - mine has just rebooted itself at around 4.40pm on a Saturday afternoon when I was in the middle of a task on the internet.
This really isn't acceptable - does anyone know if or why it has to happen?

[Colin_London]

Probably a workaround to flush a buffer or something. If you have software which clogs up after a period of time, it is often cheaper to workaround it with a reboot than trying to fix the problem. I think the reboot is exactly every 14 days, no matter what time of day the last reboot happened.

[chrisjp]

So it seems my re-boot is fixed at around 4.30pm on a Saturday afternoon. Is there any way to change this re-boot time so that it's in the middle of the night and recurs at that time every 14 days?
Or maybe could I re-boot the SH2 myself at say 2.00am so that all re-boots will take place at that time every 14 days?

[c64z86]

That's what I did on mine. I unplugged it around 1am to force a reboot and ever since then it's rebooted for me around that time.

But despite the 2 week auto reboot, I still have to reboot it manually once a month or so, or it will start to slow down.

[Burnside5]

Mine was at 15:50 today but is normally early hours of the morning but day time do happen.

But either way, and back on topic, regardless of what time of day it happens I always have to re-start my TV Box for it to be able to access the internet

[c64z86]

Have you tried out the suggestion given by rbz5416?

"Maybe try setting a static IP address on the box? Shouldn't really make any difference but something to try."

[brookheather]

When you have the internet connection problem is the time being set correctly on the box?  Press Guide and see what time it shows.  If it is failing to set the current time then it will be set to an old date and that stops the web certificates from being used so it fails to download data from the internet as it uses a secure connection that requires a valid certificate.

[David_H]

Hi @Burnside5 we wouldn't expect that level of failure, nor for the TV Box to not reconnect after the broadband has restored. I've been able to take a quick look at your broadband and both reach and stability look poor.

In the 1st instance, I'd suggest raising a fault with our Consumer team to get the line tested and if needed arrange for an Openreach engineer to come out and check in case there's a hard fault on the line that is impacting stability.

thanks

David