BT YouView Box deleting scheduled recordings

[grahamm1]

My BT YouView Box has developed a strange habit of deleting scheduled recordings.

I set the box to record a series. I can see it is set by the red R on the guide and I can see it is set to record in "Scheduled Recordings".

It records a few broadcasts, then fails to record any more of the series. If I go to "Scheduled Recordings" the program/series is no longer there, even though the program/series is definitely still being broadcast.

If I set the box to record the series again, the same thing happens - a few broadcasts are recorded, then it stops.

Anyone else seen this issue?

[gomezz]

Have you noticed any pattern on this happening on particular channel or groups / types of channel?

[TimCurtis]

@grahamm1 

Can you give an example of the programmes this is happening to.

[zulu17]

Specific examples really are needed to understand what may be happening. Ideally within the last 7 days as Guide schedule data is still available to view.

[grahamm1]

These were set last night, but gone this afternoon when I checked again:
EastEnders (BBC1) (series)
Kirsty & Phil's Love It.... (Channel 4) (series)
Dogs Behaving...... (Channel 5) (series)

It always seems to be when we set the box to record a series. Can't say I have noticed it when we set a single program, but that might be a coincidence.

[zulu17]

Thanks for the examples @grahamm1 

Are these SD channel recordings or the HD channels ?

Do you know if you are in a location  where you get a choice of region for your Freeview channels ?

[grahamm1]

These are SD recordings.

I don't think we get a choice of locations.

It's not a new box by any means and it has always worked fine before. This is a new fault in the last couple of weeks.

[Wally180]

Mine is doing the same and has been for a week or so now.

I used to have 2 pages set up.

Now I have to set the recordings every day, which can be 5 or 6 to do.

This is across all channels, BBC, ITV, Quest, Blaze, DMAX etc., etc.

Some are one offs, but most are series recordings.

[grahamm1]

Switched the box on yesterday evening and all the scheduled recordings I had set were gone. The whole "scheduled recordings" page was empty and nothing had been recorded. Put a few back in again and will see what happens tonight.

[Wally180]

My update is that scheduled series will record the first time, but then not be there for the next episode, next week.

However, one daily one I have been testing on BBC1 has been OK. Not sure what will happen over the weekend.