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Message 1 of 3

BT pro box order delay?

Hi guys,

has anyone else ordered a pro box for tv and actually received it?

I ordered mine on jan 2nd and it’s still not dispatched! Not impressed, especially when my youview box keeps losing WiFi connection over the past few days

thanks

william

 

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Message 2 of 3

Re: BT pro box order delay?

Sorry to hear of your issues - I can see that it's still waiting for the box to be picked at the warehouse. Given that this should have happened within 24 hours, your order definitely hasn't reached them - it'll need to be resubmitted. Your best option is to call or use the online chat facility.
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Message 3 of 3

Re: BT pro box order delay?

thanks for the reply, guess I thought this would have been flagged automatically since they are waiting on me returning my youview box, no problems, will call them this afternoon 👍

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