@MissBeatty
Well, he won’t be able to fix it 😢
But stuff happens, hardware ages, especially moving parts. How old is it?
A box in this state has had it; if you are a BT TV subscriber, BT will replace it on request.
If you aren’t, take the lid off, and give the disc a little light percussive maintenance. Might unstick it, get it going again, might not.
Replacing the hard disc (it’s easy, just slot a new unformatted disc in, and the box will set it up automagically) might fix it, might not.
Costs about the same as getting a new-to-you secondhand one from eBay or CeX, which will work.
There’s no way to rescue your HD recordings though; even if you could get the disc going again, they are all encrypted, with a key only the box knows.
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*** Longtime YouView box owner, BT Broadband customer, finally an EE TV subscriber ***
