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MichaelBill
Beginner

on ‎17-02-2022 19h08

14,028 Views
Message 1 of 2

BT youview box has only one blue light and will not upload

Hello, 

my youview box has one blue light and will stay on loading page and not go further and switch to a purple screen and keep doing back and forth and yes I have tried to restart the box by switching off at the mains and wait before switching it back on again. Seems I have a faulty equipment and in need of a replacement? 
thank you. 

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1 REPLY 1
NigelB72
Guru

on ‎17-02-2022 20h23

14,014 Views
Message 2 of 2

Re: BT youview box has only one blue light and will not upload

It sounds like the hard drive has failed. Call BT and report a fault. If you have an active BT TV subscription they will replace the box 

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