Britbox and YouView problem

[8686mhw]

More often than not when I select a programme to watch on BritBox it doesn’t load. I just get the blue spinning circle or it'll load and it expects me to watch it with a blue spinning circle in the middle of the picture. Any ideas what’s wrong?

This only seems to be a problem with the YouView box; it doesn't happen with the small "smart" TVs in the rest of the house that just go through the App.

[mikealanr]

I’ve had this issue with content on BritBox on AppleTV and BritBox content on ITX X on multiple platforms so don’t think it’s a YouView only issue.

My BritBox subscription has now ended and using ITVX, have reported it to them, but had a generic incorrect advice about pressing numbers on my remote and clearing cache. But I reported it happening on AppleTv! 

MikeAlanR