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suetimgaunt
Beginner

on ‎04-02-2022 22h19

1,478 Views
Message 1 of 3

Bt box DTR T2100 unable to load or factory reset

Hi, our box has been slow on changing channels for a few days or freezing, then today wont get past loading page with only 1 blue light on the front.  We have tried doing factory reset (which usually works) but says option failed and we are unable to perform internet connection check or factory/software reset.  Then turns itself off.  We have also reset our hub and tried changing eternet cables. Any help please

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NigelB72
Guru

on ‎05-02-2022 6h58

1,465 Views
Message 2 of 3

Re: Bt box DTR T2100 unable to load or factory reset

It's sounds like the hard drive has failed. If you have an active BT TV subscription call faults and report it. They'll send you a replacement box

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DavidM
Moderator
Moderator

on ‎05-02-2022 12h37

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Message 3 of 3

Re: Bt box DTR T2100 unable to load or factory reset

Hi @suetimgaunt and welcome to our community.

Sorry you're having problems with your STB. @NigelB72 is more than likely correct. Your best bet would be to get in touch so we can run a few diagnostics. You can call us on 0800 800 150. If that doesn't suit I've dropped you a private message so you can get in touch.

Cheers

David

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