<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Hi @Jonathan_Middleton thanks for posting. The original issue with "dual connected" boxes was fixed in an earlier build but if you get any further problems please do post back here so we can take a look at it.