Bt humax dtr2100wont find any channels, when connected to my new (first) smart TV.

[Sljbmc]

I have tried to set up the recorder in the exact same way as with the previous) non smart) TV. Although the box is acknowledged by the hdmi ports, when i scan for channels, none appear. My recordings are still present and will play. 

The set up is - external aerial to BT humax box, ariel from box to TV, hdmi linking box to TV (and tried in other TV hdmi port), powerline connectors from router to power, and from power to bt humax box. 

The TV has Freely. 

[gomezz]

How and where was the box connected when it made the existing recordings?

[Sljbmc]

It was connected in exactly the same way but to a non smart TV. 

[Kimberlin]

@Sljbmc  Just so you are aware, if you do a search on the Humax DTR-T200, you’ll find it is no longer supported with updates from Humax as it has reached End Of Life in terms of firmware updates. This could be a reason why your new smart TV doesn’t work correctly with it because although the box can still work with some TV’s, Apps on newer smart TV’s might not function correctly with older EOL boxes.

[DarrenDev]

The TV is irrelevant when it comes to finding channels on the TV Box itself - as long as the TV aerial is connected to the TV Box, it will find channels.
I suspect your issue is that you're trying to scan for channels on the smart TV, and the TV isn't finding any. If so, make sure in the TV Box settings that you have enabled aerial pass through - on newer boxes it's on the "Picture & Sound" menu, labelled "Antenna out". This needs to be turned ON.

[Sljbmc]

Hi, 

I tried turning on 'Antenna out' button but this made no difference. I think I had tried this yesterday but my head is spinning!

When I scanned the new smart TV yesterday I got only 50 channels and reception was poor. (At that point I wasn't bothered as I didn't intend to view much direct from the tv.)

Today I set up the old TV again and, with just the aerial, scanned for channels on the TV and got 164. So aerial connection seems fine.

Now when I connect the box to the old TV in the same setup as it was originally, and then scan the box for channels it finds none. I turned the 'Antenna out' button on and off to check that again.

Next I looked up how to do a soft reset so that I could keep my recordings and when I ran that, the box restarted and now won't connect to the internet.

The Power line connecters seem to be working but they are something I don't know how to troubleshoot separately.

It very frustrating! - I wish I'd not bothered getting the new tv!

[Sljbmc]

Thanks for the input.
I tried a soft reset after going back to setup on old TV and am now in a worse position there, so it may not be the interface with the new TV.

[Kimberlin]

@Sljbmc  If you Google search and type in Humax DTR-2100 problems, there’s a whole array of possible solutions including videos. With the age of the box and the fact it’s no longer supported, it isn’t likely to improve with time.

[DarrenDev]

I can 100% guarantee that the model of connected TV has nothing to do with the channel scan.

I suggest that you only connect the aerial from the wall, into the TV Box - don't connect the aerial to the TV at all for now (just the HDMI lead).  Then run a scan on the TV Box, and see how many channels you get.  If you're not getting any, then either the box has failed, or the aerial has.

[zulu17]

My thoughts -

You have three devices with tuners capable of receiving Freeview channels

Old original TV - when tuned receives 164 Freeview channel - clearly receiving a good quality signal from a main Freeview transmitter.

A new SMART TV only receving approx 50 Freeview channels  with poor reception - That number of channels is consistent with potentially getting a signal from a Freeview light transmitter OR only receivings signals from a couple of multiplexes from a Freeview Main Transmitter. OR receiving too strong a signal .

A DTR2100 BT badged Youview box that was when previously connected with the Old TV configuration was based upon what has been posted working normally with a full range of Freeview channels available to view and record.  Once disconnected to facilitate the changeover fom OLd TV to new SMART TV this has not functioned as expected.

The fact that the preexisting recordings on the DTR2100 were viewable on the SMART TV indicates that the HDMI connection between the DTR2100  and the SMART TV was OK.   An  attempt  to scan  (retune) for channels on the DTR2100 , seems to have resulted in no Freeview channels found. This suggests that the quality and /or strength of the Freeview signals from all of the multiplexes received at the time of  retune) was deemed inadequate. The Youview tollerance level for poor Freeview quality signals is likelly to be stricter tha those of TVs so whereas a TV might try an accomodate poorer quality signal  a Youview Box would simply deem it inadequate to load into its guide. Bear in mind the DTR2100 woud have a twin tuner to accomodate two Freeview  channels whereas the signal tuner TV would typically not have to split the received signal.

As both the SMART TV and DTR2100 Freeview aerial tuning and reception is currentlly not good it is likely that the aerial feed /cabling/shielding/interferencei and most likely areas where the root problem cause lies.

If the  SMART TV is having problems with the aerial feed then I am not suprised that the DTR2100 is stuggling with the same connection.

I would focus initially on getting the SMART TV signal sorted - if you resolve the Freeview signal problem there you may find them that the DTR2100 issue also gets resolved.

Loose cable connections ,interference from other eletrical devices or cabling or possibly too strong a Freeview signal requiring a attenuator may all be reasons.  You try the retune once you have checked all the aerial connections are secure and fitting snuggly  and have temporarily switched off any other nearby devices