Bt tv schedule

[derekscarborough]

Both free practice 1 and sprint qualifying failed to record for me this morning.

So far all the other recordings I have set for the F1 channel this weekend are showing no problems, but I will keep an eye on them and won't surprised is not all of them record properly.

It has got to the point that I just have lost all faith in the F1 channel programs recording at all.

[SteveG2460]

@MartinJSUK

Yep Ombudsman and I'd drop a complaint direct to Allison Kirkby the BT Chief Executive (allison.kirkby@bt.com) detailing the problems and the inability of anyone over the last year or so to fix them.

[Chris__S]

Hi @derekscarborough 

Thanks for highlighting this issue.

Could I just clarify, are you experiencing the same issue with other channels, or just when you're watching F1?

Chris S

[derekscarborough]

Just the Sky F1 HD channel 444.

Most other channels we record are terrestrial through aerial and mostly record without a problem. 

Happily all the F1 programs yesterday and today have recorded okay, let's hope it stays this way in the future. 

[Chris__S]

Thanks for the update @derekscarborough 

I'm glad that it's recording okay at the moment.

If you notice the issue again, just let me know, and I'll flag it for you.

Chris S

[SteveG2460]

You will need to buy a flag manufacturer to flag every issue people are having Chris. Or like BT are all issues over a week old simply closed and forgotten about?

Sorry but to thank someone for reporting a problem which has been occurring for years and say it will be flagged is simply insulting. 

[MartinJSUK]

The Sprint race and Qualifying on Saturday, and Grand Prix Sunday / the race itself /Chequered Flag did all record correctly, though the Championship football yesterday lunchtime didn't. All the Sky Sports channels are badly affected by this issue on a regular basis, the TNT Sports channels to a lesser extent. I was promised that it wouldn't drag on for this long, not sure I would have renewed if you'd been more honest. I've now been offered a box swap and told that there's nothing else they can do until the issue is resolved. Surely there are grounds for a discount or partial refund to cover the last nine months or so?

[Brucemeister5]

Being able to record is supposed to be the USP of getting the Sky Sports channels via a NOW subscription on EETV rather than going direct to NOW. It doesn’t feel like it and hasn’t done for quite some time now.

[Hooba]

I switched to going with Now direct for sports 18 months ago, when it became clear that UHD wasn't available through EE/BT TV. At the time I thought I'd switch back to EE/BT if UHD ever did become available, as the ability to record is just about worth the extra cost.

I kept TNT Sports subscription through BT/EE - but my TV contract ends in a few months and I'll be cancelling the whole lot. Will pick up occasional monthly sub to TNT Sports directly as and when needed.

It's a genuine shame as the service used to be good, and reliable. But this just looks like a continuing and long running shambles - still no UHD, and a recording facility that can't be relied upon. Lost confidence now and doubt I'll be going back.

[DarrenDev]

Sorry, I've not been keeping up to date with the BT forums recently as I spend my time mostly in the EE community.

I just wanted to add a comment here to reflect similar discussions on the EE forum:

Recordings have been unreliable for a few months. There have been various system changes and upgrades made to help improve it, however we've spent an extraordinary amount of time on this issue for the past few weeks to understand each and every recording failure, and the cause for it.

I'm pleased to say that some major faults have been identified with the EPG data processing, and fixes are already showing recording success improving every day. Today brought a major breakthrough in identifying why recording IDs were changing (causing the recordings to fail), and we expect to see a dramatic improvement in success rates over the next 10 days. We are aware of a fault where sometimes you'll see a failure ALONGSIDE a success for the same programme - this one will take a bit longer to fix (as it needs a software update on the TV Box), however the recording has succeeded and the failure can just be ignored.

I'm sorry that it has taken so long to get here, but I'm very optimistic that things will get much better from here on in.