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Just joined EE TV and although I can access various apps below the guide to watch live tv, I cannot access the live programs from the guide itself. When the program is selected I get details of the program at the bottom of the screen, with current play time, then I get the option to start the program from the beginning by pressing the green button and if I ignore this screen goes blank and stays blank. How do you simply select a program and begin watching this without going to the beginning of the program?
I don't have an aerial connected, hoping to stream everything.
Solved! Go to Solution.
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Re: Can't access any live channels from the guide
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Re: Can't access any live channels from the guide
I've left it for 10 mins and the screen is still blank. No sign of any error code.
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Re: Can't access any live channels from the guide
Could I ask you to please launch the EE TV app from the apps menu. Does that launch OK?
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Re: Can't access any live channels from the guide
Yes. EE TV launched ok.
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Re: Can't access any live channels from the guide
Just noticed the same probelm when selecting any channel with 'view now' from the home screen. Just end up with a blank screen.
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Re: Can't access any live channels from the guide
The best I can suggest at this point is to try a factory reset of the box. If it still fails after, then you'll need to give us a call to report the fault.
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Re: Can't access any live channels from the guide
OK. I'll attempt a factory reset tomorrow morning and let you know how I get on. What's the best number to report a fault?
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Re: Can't access any live channels from the guide
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Good Morning.
It appears that the selection of channels from the guide or live TV is now working as expected.
Thanks for you help