Cancelling BT TV

[OBR2023]

Hi, I’ve been in contract for BT TV since Dec 20 and currently on BT Essentials (out of contract since Dec 22), if I cancel completely - will I be charged for return of the box? As it has currently failed and isn’t working anymore 

[ney · Accepted solution]

If you get your Youview box or router after December 2019 then you will have to send it back.

[DarrenDev]

You will be required to return the box, but you won't be charged to return it (the postage is free).