Changes to Netflix on our TV Recordable Box and TV Box

[JordanTA]

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes. The rest of our EE TV Boxes, including the 4K Recordable Box (G5) will continue to be supported.

Not sure what TV Box you have?

You can see the boxes impacted, as well as more information about this change on our help page.

We'll be contacting our customers with eligible TV packages to arrange a replacement box that is compatible with the Netflix app.

If you don’t hear from us, you may need to recontract with us to get a new box. You'll also hear about these changes from Netflix directly through their in-app messaging throughout February.

If you want to find out more about our packages, you can find more information here. If you’re unsure what package you’re on, you can check by logging into your EE/BT account.

[AlexMac]

Your link to Help leads to pages of unintelligible complexity;  I have a 4K-UHD box (or at least thats what it says on the front)  What do I need to do to?

Netflix (which I have via my BT/EE TV package) is "will no longer be compatible on this device after 28 October 2026" according to an onscreen message.  Our TV is a relatively new Smart one, but this occurred soon after we switched on on 16th October after a week away, and an on-screen message appeared saying our TV package had changed from EE to BT (or vice versa) and a change in the colour of the BT TV Guide (to a less legible white text on purple background).  Are the two (the BT-EE switch and the Netflix Compatibility message) related and?  In other words  is it your BT Box, or my Smart TV which is the problem?  Either way, how do I sort it?  I've used BT for 60 years and never had problems like this.  

[DarrenDev]

Sorry for the confusion @AlexMac - the help page has been incorrectly removed.  I've asked for it to be restored.

These are the boxes we have: https://www.bt.com/help/tv/learn-about-tv/bt-tv-boxes

I can see that you currently have the "TV 4K Recordable Box", which will no longer support Netflix from next week.  You're eligible for a free upgrade to our TV Box Pro, which offers a much better experience and will continue to support Netflix.  You just need to get in touch with the helpdesk, and one will be posted to you.