Channel 5 not recording

[Peter_W]

Hey there @phunt110.

Have you given the reset options I've mentioned earlier in the thread a try? 

Also have you spoken with anyone in our technical team about this yet?
Peter

[phunt110]

Hi @Peter_W 

I haven't done a reset yet as I don't want to losing any of my recordings.

I'd there a way of doing a reset without losing my recordings ?

Thanks

Paul

[phunt110]

Hi @Peter_W 

I have done a factory reset (keep recordings) and the issue has been resolved. I can now record programmes on channel 5.

Thank you Paul

[phunt110]

Hi @Dotty2025 

My issue is now resolved. I did a factory reset(keep recordings) and the issue has been resolved. I can now record programmes on channel 5.

I have a BT Pro box and when you click on the Factory Reset option it will ask you if you want to keep your recordings.

Hope this helps ?

Thanks

Paul