Discovery+ App

[Weerab1983]

@BillyM @DarrenDev  I updated my box just now and I now have the Discovery Plus app on by BT TV Pro.

Thanks for your help and advice. 

[Franco11]

I wish bt will sort this issue as soon as possible 

Is causing a lot concern to normal people ( like me.. i can't stand hi-tec )

Every time i log in tnt sport ...

A screen tell me to activate the channel. 

But to not avail 

Is getting behind the joke 

Bt or TNT sort it 

[Franco11]

Hi there .. So you have to update the box ?

To avtivate discovery plus ?

[DarrenDev]

@Franco11 I've taken a look at your account, and you haven't quite followed the activation journey correctly.

When you tried to activate on the discovery+ web site, it offered you 2 choices - sign up (if you don't have an account already) or sign in (if you do).  Our records showed that you took the sign up journey, but then used an existing account - this has left your account stuck.

Please log into www.bt.com/mybt again where you should still see a tile there to activate discovery+.  When you're taken to the discovery+ site by the activation process, please use the option to sign in with your existing account.  Your subscription will then be applied to that account, and should work straight away.

[Franco11]

Hi Daren
Thanks for the pront reply
What is the issue ...to me anyway ...
I can't understand if i can watch with my existing log in account or i have to make a new sign in account
The account i have got said ....
Discovery plus is include ( i just need to activate )
But every time i try to do that ..
I get a reply ...
Sorry you are in the wrong country !!!!!

[Franco11]

I just try again and just keep block me from enter ...
Don't recognise my password or email
And when i try to reaset the pass ...
They ask me the password to enter the resenting of the password !!!!!!!
I am sorry but this is well annoying
And i do apologise if i confuse someone
But nt or tnt need to make more clear on this issue
Thanks for any direction to sort this problems

[DarrenDev]

@Franco11 you've already created a discovery+ login, so please:

Go to www.bt.com/mybt and log in with your BT ID

Click the "activate discovery+" tile

Select the option to sign in with an existing account - sign in with the discovery+ login you've already created.

Complete the activation.

If you see any errors, please take a screenshot and email it to tv.apps@bt.com

If you need to reset your discovery+ password, please visit https://auth.discoveryplus.com/gb/reset-password?flow=resetPassword and enter your email address.  It'll send you a link to reset the password, which will then prompt you to set a new password - it doesn't ask for your existing password.

[Franco11]

Thanks i do that later in and will let you know

[Franco11]

Hi dareen 

Just to let you know 

I even try on a different phone but to not avail .

So took a picture and send to the adress you have told me ..

They need to sort out because ..

Will put few people off 

Anoyng litle bug 🐛 

Regard franco11

[DarrenDev]

You've just sent me a screenshot showing that you've entered an incorrect email address or password @Franco11 

So use the option on that screen to reset your password, and then try again.

Important note: your password for discovery+ doesn't have to be the same as your password for MyBT - the accounts aren't connected.  When you reset your discovery+ password, it won't affect your BT password.