I have left BT and have been asked to return "BT TV 4K Recordable Box" or I will be charged £125. Fair enough of course, but as far as I know my box is not 4K it has the model number of 91-00438 ?
In addition the email says I can also optionally return two "TV Recordable Box". I would love to, but I have no idea why they think I have all these boxes?!
I have a feeling this is related to a box replacement last year when they sent me three replacements and I retuned two of them plus the faulty box. None of these boxes were 4k despite the support person telling me they were. At the time I though this was some kind of scam. I was assured this was no issue. I had no faith in this being the case and still have the courier reference numbers for all the returns.
In short, I have one box to return, not three, and it is not 4k.
What are my options where my correspondence can be documented?
Solved! Go to Solution.
Hi @mcman, sorry you're getting reminders to return the incorrect piece of equipment. We'll be happy to help you resolve this.
I've sent you a Private Message so you can get in touch with the Mod team for help with this.
Cheers
John
John, thank you for your help and also to Neil on your team. All sorted.