EE/ BT TV

[Robertdonachie]

I am unable to watch live tv, error code IPC6007 and also unable to watch recordings, error code IPC6029.

Tried rebooting and checking all software updates. Unable to check app updates due to error

thanks

[Keith_Beddoe]

@Robertdonachie 

Use the "Message Now" link here https://www.bt.com/help/contact-bt/technical-support/tv

[zulu17]

Hi @Robertdonachie 

the advice given at

https://www.bt.com/help/fix-your-bt-error-code-problem

is

if you still see the error message then try restarting your equipment by following these steps:

• First, restart your Hub
• Wait for the broadband light on your Hub to go blue
• Restart your TV box, using the power switch on the back
• Now check if you still receive the error

[Robertdonachie]

I am on the BT chat but is taking forever 🙈

[Robertdonachie]

Yeah I have tried this thanks but no joy 😩

[Robertdonachie · Accepted solution]

This has now been resolved via chat taking me finally through a soft factory reset to enable me to save all my recordings 👍🏻👍🏻