EE TV recorded programs cannot be fast-forwarded

[PhilC42]

no, just IP

[Midnight_Voice]

@PhilC42 @Brucemeister5 

So anybody not having this problem, if they are in Aerial Mode, like me, that’s probably why they don’t see it,

[powellj3]

A slightly different manifestation of the same problem on a T2100.  If I use the skip 30s button, randomly it kills the sound on the box - which can only be restored through a power cycle.

Ive got a second, spare, box and, after swapping them, the fault exists on the second box.  That was after a full factory reset on the spare box (it had been in the attic for a year or two).  

I’ve not noticed any issue yet with the fast play button.  Just the skip.  Though possibly I haven’t used it enough.

j

[Midnight_Voice]

@powellj3 

Try a Maintenance Mode - Keep Recordings on one or both, and see if this improves matters:-

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

Use the relevant instructions for your particular box model in each case.

[powellj3]

Done that. In fact the second box had a full factory reset. 

[Andy005]

@PhilC42 

I'm using IP mode and have never experienced not being able to FF during a recording (except for the recent bar on ad skipping on ITV channels).

It's worth a reset in Maintenance Mode (Keep Recordings) if you haven't already done so

[gomezz]

On my T4000 the sound occasionally mutes after using the skip function. But easily restored by doing a Pause then Play.

[powellj3]

@gomezz sadly, on my T2100, when the sound system fails, nothing but a power cycle will restore it.  This has been happening for only a few weeks.  Last night it happened twice in one programme.  So I resorted to using the fast-play buttons rather than the skip 30s button.  I had no issues whilst doing that.