Eetv boxpro not working

[Sam70]

The TV box doesn't work. I have spent 3 hours trying to reset and reboot it, but all I get is the EE symbol on the TV screen for a few minutes, then just a blank screen. I have turned the broadband on & off, the TV on and off and the EE box on and off. Nothing makes any difference.

[Keith_Beddoe]

@Sam70 

Are you a BT customer or an EE customer?

Have you reported the fault?

[Sam70]

I am with BT. I haven't reported it yet, because the local phone mast is down so I have no mobile signal.

[Peter_W]

Thanks for confirming that @Sam70.

Is everything working as it should be with your broadband connection? 

Also is your box connected via WiFi or Ethernet?
Peter

[David_H]

Hi, sorry to hear you're having issues. That description sounds like the box is either not getting an internet connection from the hub for your TV channels or has a problem putting picture on the screen. There are a few things we can check for you here, I'll drop you a direct message to get some more information and see how we can get you up and running.

Thanks

David