Entertainment Package Renewal

[shawny1967]

@NeilO  private message sent.

still can't access Netflix Basic,  and the arranged 8:00am call  by the agent to confirm if all is working, has not been received.

have asked for all Billing to be put on hold, until problem is resolved.

Also requested for Billing to be corrected..

Livechat says, they can't do this !

[shawny1967]

The Thursday 8:00am call didn't happen, however, after further attempts of contacting BT support, and requesting that all billing to my account was put on hold, untill the issue was resolved, I received a message from a BT Team Leader (Sam) asking what the best time to call (eitherThursday evening until 9:00pm or Friday during the day)

A call was arranged for the evening.... call received,  and apologies from Sam regarding how the issue was handle given..... and after a few tweaks.... the advisor had my Netflix running again..

In addition, Billing has been rectified to match..... 

Well done done Sam - Many thanks 

[xasriela]

This is very similar to what has happened to me, I posted on a different thread. But now that I know you have been offered  an £8 renewal, I will press for that. Glad you have got your issue sorted.