Hi - I am desperate for help as I am getting nowhere with BT Customer Services.
I moved home two weeks ago and received a BT pro box (which allows you to watch TV via the internet) as the property doesn't have a working aerial.
However, when I try to watch TV, I just get a message saying I am not a BT customer (I have been for more than a decade) and the error code BTP 15000. No channels work.
This problem started eight days ago. I have spoken to at least six advisers since then, and spent around an hour on the phone to each of them.
Each time they give me a different reason for the problem (house move order still open/technical fault their end/etc etc) and promise someone will call me within 24 hours and the problem will be resolved. I haven't received one call.
And here I am eight days later, still with no access to TV. I am therefore paying for a service I am not receiving but every operator I speak to just fobs me off with false promises and I am at my wits' end.
I have set the box up correctly (I have double checked) and done a factory reset, but to no avail. Can anyone help? I was going to try social media but thought I would ask here first. Thanks in advance.
