Ex BT TV customer EE TV AJ910

[Terry3333]

Hi,

can’t seem to watch my purchases on the EETV app

just get error AJ910

I am no longer a customer / subscriber but these are purchases made when I was a BT customer.

Any ideas how to watch what I purchased ?

Thanks for any help ☺️

[stereohaven]

Check out the following thread @Terry3333 :

https://community.bt.com/t5/EE-TV-YouView/BT-TV-App-error/td-p/2308090 

It looks like it can be resolved, but I sense the additional complication here is you will no longer be able to complete the steps without an account.

Probably one for a mod, @DarrenDev or @David_H ?

[DarrenDev]

When did you close your TV account? It can take a few days for the system to update after you leave.
Feel free to email me at tv.apps@ee.co.uk with your BT ID and old BT account number.

[Terry3333]

Thanks I’ll check that out 

see what I can do

[Terry3333]

Hi thanks

about a year ago 

and was using the EE TV app since but now have this error problem 

[Terry3333]

Also
I can log in fine to my EE account (that I made to use the EE TV app prior)
Just that now when I press on purchases I get the error and the “you don’t have a subscription to EETV” or something similar

[Terry3333 · Accepted solution]

Okay 

so now when I click it all works fine and my purchases are there to watch 

confused but happy 

thanks