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Message 1 of 7

Ex BT TV customer EE TV AJ910

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Hi,

 

can’t seem to watch my purchases on the EETV app

just get error AJ910

I am no longer a customer / subscriber but these are purchases made when I was a BT customer.

Any ideas how to watch what I purchased ?

 

Thanks for any help ☺️

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Message 2 of 7

Re: Ex BT TV customer EE TV AJ910

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Check out the following thread @Terry3333 :

https://community.bt.com/t5/EE-TV-YouView/BT-TV-App-error/td-p/2308090 

It looks like it can be resolved, but I sense the additional complication here is you will no longer be able to complete the steps without an account.

Probably one for a mod, @DarrenDev or @David_H ?

————————————————————-
BT Smart Hub 2 | Halo 3+ | Digital Voice | Sky Q | Apple TV 4K | LG OLED
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Message 3 of 7

Re: Ex BT TV customer EE TV AJ910

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When did you close your TV account? It can take a few days for the system to update after you leave.
Feel free to email me at tv.apps@ee.co.uk with your BT ID and old BT account number.
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Message 4 of 7

Re: Ex BT TV customer EE TV AJ910

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Thanks I’ll check that out 

see what I can do

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Message 5 of 7

Re: Ex BT TV customer EE TV AJ910

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Hi thanks

 

about a year ago 

and was using the EE TV app since but now have this error problem 

 

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Message 6 of 7

Re: Ex BT TV customer EE TV AJ910

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Also
I can log in fine to my EE account (that I made to use the EE TV app prior)
Just that now when I press on purchases I get the error and the “you don’t have a subscription to EETV” or something similar
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Message 7 of 7

Re: Ex BT TV customer EE TV AJ910

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Okay 

 

so now when I click it all works fine and my purchases are there to watch 

confused but happy 

 

thanks