Failed recordings

[Tracynico64]

I'm thinking the box is faulty i'll give it a day or 2 then contact them 

[ozsat]

I think the product is still faulty.

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@Tracynico64wrote:

I'm thinking the box is faulty i'll give it a day or 2 then contact them 

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[David_H]

Hi @Tracynico64 sorry to hear about your issue with recordings, especially if a successful recording now shows as failed.  

Can I check if you are in aerial mode, or getting all TV via broadband (IP mode)?

Also - are those that were OK but now appear "failed to record" are still on your MyTV recordings page? It would be great to get a picture of how that looks today - I'll drop you a PM about that. 

If anyone else is seeing a similar issue, please also drop me a line with your TV Box serial number and I'll get you added to the investigation. 

Thanks

David

[Tracynico64]

Here you go 

[Tracynico64]

We do have an aerial in the back of the box