How can I get a replacement FOC remote control?

[Canuck]

I still have the original remote control from 9 years ago when I first contracted to BT.  The rewind button has not worked for ages and I can't see anywhere on the BT site where I can swap for a new one?

[zulu17]

Hi @Canuck  do you have a current BT TV contract ?

[Canuck]

Yes I do.

[stereohaven]

Then contact BT and they will send you a replacement. Dial 150 from your home phone or 0800 800 150.

If your box is as old as your remote, you may want to consider re-contracting and getting the latest hardware.

[Canuck]

Thank you.  Is there an email address you would recommend to contact them for the replacement controller?

[stereohaven · Accepted solution]

No email address, but you can do a live chat here:https://www.bt.com/help/contact-bt/technical-support/tv