IPC6026

[cavalrystu]

I can watch BT Sport, and can watch live but recently cant watch recordings due to error IPC6026.

I've reset router, and restarted BT box... not fixed.

Any ideas?

Thanks

Stuart

[Leanne_T · Accepted solution]

Morning @cavalrystu 

Thanks for coming to the community. 

Our What do the EE TV error codes mean? page has helpful steps to try to resolve the error code you're getting. If you enter the code into the search box this will show the troubleshooting steps. 

If you've tried all this previously, please get in touch with our TV tech guides to get this looked into further. 

Leanne.

[cavalrystu]

Hi - I've followed the generic guide, restarted router / TV Box... so will try to contact an agent if it's not something that can be supported here.  Thanks

[Leanne_T]

Hi @cavalrystu 

We have no account access on the community. If you give us a call when you get the chance, our TV tech guides will see what is needed to get this sorted for you.

Let us know how you get on 🙂

Leanne.