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Message 1 of 11

IPlayer - ‘precert - not for production’ on screen

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Hello, 

  • just set up my tv mini box (wired) and when I access the bbc IPlayer app a banner is across the screen saying “precert - not for production”. 
    I’ve factory reset the box and the same message comes up. 
    Anyone come across this?

Thanks

A

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Message 2 of 11

Re: IPlayer - ‘precert - not for production’ on screen

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I have the same issue. Software uptodate.  Problem is on BT Mini unit, but is okay on Main box.

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Message 3 of 11

Re: IPlayer - ‘precert - not for production’ on screen

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Sounds like your boxes are probably in a control group used to target them with specific software versions, and yours are still on an early trial version. If you go to the software updates screen, does it show a 4th button at the bottom, beneath Update Apps?
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Message 4 of 11

Re: IPlayer - ‘precert - not for production’ on screen

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I’ve just checked, no fourth option

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Message 5 of 11

Re: IPlayer - ‘precert - not for production’ on screen

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Same here, only the three (Done, Update Software & Update Apps) 

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Message 6 of 11

Re: IPlayer - ‘precert - not for production’ on screen

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No just the 3

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Message 7 of 11

Re: IPlayer - ‘precert - not for production’ on screen

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OK thanks - we've reproduced here now too. It's been raised as a priority with YouView to speak to the BBC about why that has been added.
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Message 8 of 11

Re: IPlayer - ‘precert - not for production’ on screen

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Thank you - hopefully it’ll soon be sorted
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Message 9 of 11

Re: IPlayer - ‘precert - not for production’ on screen

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The fault has now been found and fixed. If you go to the software update screen and choose to "Update apps" this should resolve the issue for you. All boxes should automatically pick up the fix overnight tonight.
Thanks for bringing this issue to our attention, and sorry for the inconvenience.
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Message 10 of 11

Re: IPlayer - ‘precert - not for production’ on screen

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All fixed now, thanks for the quick response