cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
10,132 Views
Message 1 of 11

IPlayer - ‘precert - not for production’ on screen

Go to solution

Hello, 

  • just set up my tv mini box (wired) and when I access the bbc IPlayer app a banner is across the screen saying “precert - not for production”. 
    I’ve factory reset the box and the same message comes up. 
    Anyone come across this?

Thanks

A

0 Ratings
Reply
10 REPLIES 10
10,054 Views
Message 2 of 11

Re: IPlayer - ‘precert - not for production’ on screen

Go to solution

I have the same issue. Software uptodate.  Problem is on BT Mini unit, but is okay on Main box.

0 Ratings
Reply
10,020 Views
Message 3 of 11

Re: IPlayer - ‘precert - not for production’ on screen

Go to solution
Sounds like your boxes are probably in a control group used to target them with specific software versions, and yours are still on an early trial version. If you go to the software updates screen, does it show a 4th button at the bottom, beneath Update Apps?
0 Ratings
Reply
9,987 Views
Message 4 of 11

Re: IPlayer - ‘precert - not for production’ on screen

Go to solution

I’ve just checked, no fourth option

0 Ratings
Reply
9,944 Views
Message 5 of 11

Re: IPlayer - ‘precert - not for production’ on screen

Go to solution

Same here, only the three (Done, Update Software & Update Apps) 

0 Ratings
Reply
9,922 Views
Message 6 of 11

Re: IPlayer - ‘precert - not for production’ on screen

Go to solution

No just the 3

0 Ratings
Reply
9,840 Views
Message 7 of 11

Re: IPlayer - ‘precert - not for production’ on screen

Go to solution
OK thanks - we've reproduced here now too. It's been raised as a priority with YouView to speak to the BBC about why that has been added.
0 Ratings
Reply
9,832 Views
Message 8 of 11

Re: IPlayer - ‘precert - not for production’ on screen

Go to solution
Thank you - hopefully it’ll soon be sorted
0 Ratings
Reply
9,815 Views
Message 9 of 11

Re: IPlayer - ‘precert - not for production’ on screen

Go to solution
The fault has now been found and fixed. If you go to the software update screen and choose to "Update apps" this should resolve the issue for you. All boxes should automatically pick up the fix overnight tonight.
Thanks for bringing this issue to our attention, and sorry for the inconvenience.
9,791 Views
Message 10 of 11

Re: IPlayer - ‘precert - not for production’ on screen

Go to solution

All fixed now, thanks for the quick response