ITVX Buffering only

[gus20000]

ITVX IS buffering like hell,   its seems the only app I have this with,   what is it with this app,   my broadband is fine and causing no problems with other channels or computer/ s network items.    Is it a BT thing with the pro box?

[zulu17 · Accepted solution]

Hi @gus20000 

looking at ITV X twitter suport. Buffering is an issue that seems to be raised across a number of devices.

Youview currently advise that all issues with ITV X be notified to ITV. Probably the easiest route is via  direct messaging on twitter or using a form on their support page.

https://support.itv.com

The current  implementation of ITV X on the BT TV Box Pro  is unfortunately far less than the complete product that ITV promoted as coming.

[zulu17]

Probably worth adding if reporting to ITV  that you specify the device you are using   eg BT TV Box Pro or  Mini rather than simply a BT Youview box or a BT TV box.

[gus20000]

Thanks,  I've contacted there contact page on ITVX.        It is shocking they can release an app so underdeveloped to BT!

With all details.

best

[Smashed_to_Pieces]

I’ve been having the same problems and have been through the entire process with ITVX with no success. The closest thing I came to any sort of answer was for them to blame it on congestion where the service is ported, because they deny it’s anything to do with them and there’s nothing wrong with my internet connection. I’d be interested to know if anyone else has had any greater success. 

[winelight]

Just to say my mother has exactly the same problem on her Bush TV. The internet is blindingly fast, and all her other apps are working fine, so this does seem to be an itvx problem further up the chain, and nothing to do with the player app. 

[johnggold]

I have traced the buffering issue to casting issues.

Unlike all the other apps that I use on my Samsung mobile, ITVx app has problems when casting. So you can watch on the mobile with no issues but as soon as you cast to a TV it starts breaking up sometimes for 10 seconds or more.

However, when the Ads are running there is no stuttering , and there are a lot of adds to check.

I have notified ITVx but they were not  listening. Still asserting that the fault cant be ITVx problem.

Hope this helps.