Live Chat Down

[Lou0110]

I need to 'Live Chat' with someone from BT. My 75 year old father has been having a 'catalogue' of problems with his TV Box! We just had an 'Engineer' out (Paid for Privately) As BT wouldn't listen!!! And he had confirmed the box is faulty! My Father needs a new box! He is Deaf and not computer literate! I can't call on his behalf as I don't 'live' with him. I need to just get him a New Box sent out!

[Katie_B]

Hi @Lou0110. 

Thanks for coming here. 

Since your post have you been able to contact us via Live Chat?

Please visit our Here For You page that provides information for customers registering hearing or speech needs with us. This will allow customers with hearing needs to contact us via Relay UK Service. We also have the option on our Fix Broadband page for Live Chat.

I would also recommend if your father is happy to do so to add yourself for access so you are able to call in the future. 

Katie

[Lou0110]

Thank you for getting back to me - The 'Message Now' button isn't working on any of the options for Live Chat.... Maybe something that needs to be passed on to an IT team for you? None of the 'Message Now' icons are working...

[Katie_B]

Hi @Lou0110.

Thanks for letting us know. 

I will flag this now. 

Katie