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Message 1 of 2

Loss of thumbnails on BT Box recordings

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We are using a BT box for our recordings and over the last couple of days all our recordings are missing their thumbnails. I have reset the box, made sure we have the latest software update etc. Also when we play our recordings , whilst they play OK, they have a title of the last TV programme we were watching rather than the title of the recorded programme. 

Why might the thumbnails have disappeared - we have over 30% recording capacity left.

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Message 2 of 2

Re: Loss of thumbnails on BT Box recordings

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Known issue with YouView data. They're working on it.