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Message 1 of 4

Missing channels on BT TV app schedule

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I frequently have the issue that most of the channels are missing from the BT TV  app. It usuall fixes itself in a few days, any ideas why this happens?

This morning, the only channels listed are 332 to 455. I don't have any filters applied.

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Message 2 of 4

Re: Missing channels on BT TV app schedule

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That's not something we've had anyone else report before.
Is the app paired with your BT TV box? What TV region does it show on the My TV -> Settings screen?
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Message 3 of 4

Re: Missing channels on BT TV app schedule

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The app said it was paired but the TV didn't show any mobile devices. Unpaired and re-paired in the app and guide is now showing ok.
Thanks for the help!
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Message 4 of 4

Re: Missing channels on BT TV app schedule

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Ok. Glad that's sorted it. Thanks for the response.
The app is supposed to recognise that the pairing has become stale - I'll get that investigated.