Netflix error nw-1-19

[goonergolfer]

I am unable to get Netflix to work via my pro box. It works on the TV and my phone but on the box I get a nw-1-19 error and it shows no connection to the netflix DNS servers. 

I've followed all the advice right down to a couple of full resets of the box without success. 

Please advise

[zulu17]

At what point do you get the  Netflix error ? 
Does Netflix app load  ? 

Do you get to select your profile and do you get the (NETFLIX ) index on the left hand side  . 
If so I believe close to the bottom you can select Get Help which has a few useful options including 
Check your Network and Reload NETFLIX  and Sign out.

[Midnight_Voice]

@goonergolfer 

https://help.netflix.com/en/node/12233#:~:text=Your%20device%20may%20not%20be,your%20device%20from%2....

Netflix on your Pro box thinks it isn’t connected to the internet.

Do other apps on the Pro box, such as the BBC iPlayer, work OK?

[goonergolfer]

The app does not load. It gets so far with loading the logo, then puts the message out with 3 options to try again, more details and exit. see attached

Do you get to select your profile and do you get the (NETFLIX ) index on the left hand side  .   No

[goonergolfer]

Hi

Everything else on the box internet related works fine.

The link you kindly provided is the one I followed and went through all the steps.

Regards

[Midnight_Voice]

@goonergolfer 

I guess you’re at ‘contact your internet provider’ then 😢

I was going to suggest rebooting the router, but I see those instructions already covered that.

[zulu17]

I think I experienced  this a while ago ,  my impression  of the sequence  of events was an Internet connection  blip whilst  Netflix  was playing then the error subsequently  appeared when next running.  I switched to app on different  device to continue viewing. 

A few days later the issue was still there and I felt that probably  a maintenance mode reset would be needed  however  didn't  want to do one just then as I had the app access via other devices.

The problem cleared after the box  received  a  normal software update so never did found out if a maintenance  mode would have cleared  it.