Netflix picture quality

[Tomjeffrey20]

• I put it down to having the lowest tier netflix ...im getting Highley compressed picture on netflix on the ee tv box pro 
• I logged in on my smart tv app and the picture is so much clearer it's like night and day 
• It's only netflix that I'm having picture problems with ...pixilated almost 
• Anybody else noticed this ? 

[Alex_H]

Hi @Tomjeffrey20,

Thanks for visiting the BT Community

I haven't seen any recent reports from others about this specific issue, but if anyone else does hopefully they will share their experience on your post as well. 

Have you rebooted the Hub and TV box to see if there is any change to the Netflix stream quality? Or signing out and back in to your Netflix account on the TV box? 
 

Alex

[zulu17]

@Tomjeffrey20 

I believe the Netflix app has a Get Help  section  - Check Your Network  which performs a check on your Internet connection and the Netflix Servers . perhaps worth checking that out on the Box Pro app when you are experiencing the problem. 

(the Get Help - normally appears in drop down list if within Netflx homepage you navigate to your profile image on the top LHS )

[Tomjeffrey20]

Yes done all of the above ..very strange 

[Tomjeffrey20]

Yeah dine that ...all okay on the tests ..but picture looks like it's dvd quality 

[Hunter2660]

What speed is being reported?

[Tomjeffrey20]

137 so can't be the speed 

[Tomjeffrey20]

• I've noticed if I exit the app and load it back up the picture is fine ..but when I put the box in standby and load back in it's all pixilated again i had to quit the app again and back in 
• I run a atmos soundbar on eARC I unplugged that to see if it was that. But no difference 

[Michael_D]

It does sound like it would be something with the Netflix app on the TV box if other apps and Netflix on the TV are working fine.

If the above steps haven't resolved, other than you exiting the app, I'd recommend reaching out to our tech guides so they can look into this further.

Michael