New EE TV takes 5-12 minutes to get going

[MJDavidson]

Hi, we’ve just moved from Sky broadband and tv to trial EE.  Broadband is great but having trouble with the tv.  We switch the box on but it’s taking at least 5 minutes sometimes even longer to appear on screen.  

We’ve spoken to EE and have tried resetting and checking the settings which are on smart mode but still no change.  We’re in the trial period so could just cancel but wondering if we’re missing something daft or if there is something wrong with it.  It took 12 minutes to get going after messing around with it earlier.   Once it’s on it’s great but it should take 5 mins+ to get going.

any advice much appreciated before we give up!

[zulu17 · Accepted solution]

Hi @MJDavidson 

If your  broadband is provided by EE rather than BT  you would be best advised to post on the EE community at

https://community.ee.co.uk/t5/TV/bd-p/TV

Those startup times are not normal so something is amiss either with your box itself or the way it is connecting to Youview. at startup.

[MJDavidson]

Thanks for your reply. I will try at EE community.

[zulu17]

This issue is now being pursued on the ee community in thread

https://community.ee.co.uk/t5/TV/EE-tv-taking-5-mins-to-appear-on-screen/td-p/1579272