@rbz5416
Yes, the Now Community has been closed, in a planned move (albeit announced at very short notice) by Now.
It was always an oddity though; promulgated as a user to user community, there were no Now equivalents of @DarrenDev to be found on there, despite that being what most people were looking for, so we spent most of our time resetting people’s expectations, telling them that when they said ‘you’ they were just talking to their fellow customers, and not Now.
And then pointing them into the Now Help (which is still there, and is incredibly good), or telling them how to access Now’s famously well-hidden Live Chat (for streaming queries only, usually but not always billing, no telephone numbers) and Now Broadband Support (for Broadband support only, by telephone only, no live chat).
We tried to persuade Now to provide a DarrenDev or two, and make the Community really useful by turning it into what people thought it was, instead of what it actually was, but instead Now shut it down.
I guess they wanted everyone to use their tWitter feed, which does sport some DarrenDev equivalents; I’ve no idea how people with Now issues get on these days, and whether this is better or worse than before.
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*** Longtime YouView box owner, BT Broadband customer, finally an EE TV subscriber ***
