No Netflix Streaming on BT Box?

[Sam_Brown]

I’m paying upwards of 100 quid a month for the full package and I can’t watch NetFlix streaming on my box? I’ve tried to update to the latest version but it already is at the latest version. 

Is there any solution?

[Michael_D]

Hi @Sam_Brown 

Thanks for coming to the community.

Which box are you currently using?

What is happening when you try to watch Netflix?

Michael

[Sam_Brown]

It’s the DTR-T4000. I’ve had it a while now. When trying to watch live streaming events I just get an error saying "this device does not support streaming live events".

Do you know if the new box has a better user interface and is it more responsive? When changing channel it’s a bit of a pain as there’s a good 2/3 second delay. Also does it support Netflix Streaming and does it have more apps?

I’m out of contract at the moment. I’m considering going back to Sky because I’d much rather the old fashioned Satellite experience than streaming. Internet isn’t great in my area which might explain the delay when changing channel.

[zulu17]

Hi  @Sam_Brown 

The EETV  announcement on Netflix live streaming is covered in this post

https://community.bt.com/t5/EE-TV-YouView/Netflix-Live-Events/m-p/2415560#M82145

The Netflix statement on live streaming can be read at

https://help.netflix.com/en/node/129840

What is the broadband speed that you are currently getting  ?

[Midnight_Voice]

@Sam_Brown 

That box is too old to support Netflix Live Streaming.

Perhaps you can ask BT to upgrade you to a Box Pro.

[Sam_Brown]

@Midnight_Voice 

Thanks. I'm out of contract at the moment. I imagine they'll want me to sign up for another 12 months if I get a new box. Using the time to investigate sky as well to see what their offering is.

[Sam_Brown]

@zulu17 

Currently getting between 20 and 30 Mbps. It's the latency that's more of an issue. Not convinced there isn't something wrong with the line. 

[zulu17]

@Sam_Brown  Typically an EETV  contract  would have a minimum  term of two years with broadband  needing to be recontact for same period. EETV with BT Broadband  should give you opportunity  (demand)  to receive  a loan EETV  Box Pro , were   you to migrate or move to EE Broadband  you should have option to receive  an EETV Box Pro or Apple TV on loan  ( and possibly depending  on your broadband  speed and which TV package  you opt for an EETV mini  extra box.

• Only the Box Pro is a Recordable  box. Apps are a improvement  on the T4000  but some black features  that you would expect to be present on a flagship  box. 
• The Box Pro can connect  via WiFi and offers options  to receive a reduced  number of FreetoAir  channels  (ipmode)but more in HD than via Freeview  over the aerial  connection  (which is still an option  with this box)
• The AppleTV box would offer the standard  range of app Store  apps in addition to the EETV .so more choice.

Other considerations  . 

If your current  T4000 was supplied  before December 1999 it would be yours   to keep.

Your broadband  speed and WiFi  strength and the likehoos of concurrent  users in your household needs to be considered  if you are considering  ipMode.

[Midnight_Voice]

@Sam_Brown @zulu17 

I don’t think you can have the AppleTV box on BT, you have to move to EE to get it, or did I miss the memo?

A Box Mini from an unauthorised source, one-off purchase, is almost unusable without EETV, but the apps work and if you don’t have any other devices that support Netflix Live Streaming, may be the cheapest way to get it.

Check your broadband speed is adequate first, though.