No picture.

[Les-Gibson]

AI tells me that the Cello C32227F-LED Ver 2 TV was manufactured around 2016. This model is a 32-inch HD Ready LED TV with a built-in DVD player.

If this is true, does the dvd player work O:K

[zulu17]

A user guid seems to exist for that TV at

https://cdn.shopify.com/s/files/1/0860/5256/9431/files/C32227FT2-V2.pdf?v=1733686070

[Midnight_Voice]

@zulu17 @Les-Gibson 

Unusually though, no date given.

I did find a reference to this set posted in 2017, so 2016 may well be accurate; but if you told me it came from 2006, I’d almost believe you.

[zulu17]

@Midnight_Voice  looks like from data  on Amazon  the original version of the model was being sold late in 2014  (the ver2 may be a few years later).

Interesting that there is this mention in 

https://forums.overclockers.co.uk/threads/cello-black-screen-problem.18822324/

[zulu17]

@Attheend  All the indications so far are that the EE TV box is functioning normally just that without a working Tv display you cannot see it.  So any existing recordings on the box should be watchable  once you have a working TV again. Also the box would continue to attempt any upcoming recordings you have scheduled and they should succeed assuming any aerial/broadband connections are there and the box is at least powered up in standby.  If you already have paired a mobile device with the EETV app you would even be able to setup up more recordings and monitor them.

[Attheend]

Thank you.

[Attheend]

I have dug through the files and it was purchased in 2014.

[Attheend]

Thank you. Cello are closed for the weekend but have sent an email to their support group so maybe will hear something Mon or so.

[edbostan]

Is it the Pro Box? I have found it very buggy with no picture or sound sometimes. Switching off at mains and turning back on cures the problem.

[Midnight_Voice]

@edbostan 

@Attheend has confirmed that the problem occurs on the TV alone.

So the Box Pro, whatever its sins in general, is at least exonerated here.