I know my friend @DavidM is currently off on leave but he didn't have your account details to look into this. I've sent @David_H an email to see if he's looking into this for you as he may not have seen your reply.
Its at least 4 years old though, still has the old BT Connected World Logo on it, not the new purple one.
The Pro boxes are the ones that can be IP enabled for Freeview, without an aerial. As you probably can't then you'll have to be patient. Apparently they are working to get it on the older boxes at some point.
@DanielS I appreciate your team is busy, but you must be able to help. It's such a shame as the mod team used to be fantastic, but in this instance I feel let down and left out in the cold. Just seen AMC is going, so won't be able to finish Fear The Walking Dead in October. Another kick in the teeth.
My observation based upon what has been posted is that it is the BT TV team rather than forum moderators that PM’ed you and were intending to raise a ticket for the incident. Both BT Tv and Youview seem to speculate that one possible cause could be a HDD issue during the update but now the box has been effectively reset with a clean software image with unfortunately for you no access to prior recordings.
So presumably you currently have a working BT TV box and are able to use all functions on it. if you are experiencing current problems then certainly let BT know. Otherwise I would expect BT to progress the ticket raised in line with their processes. if there is no clear evidence as to actual cause then they may not be able to give to a definitive explanation.
