Now TV App on BT Box problem

[joncool78]

Update 7th Feb: So, the problem is kind of fixed. I did a factory reset (keep recordings)
I click on the Now TV App, go to Sports, then click on EFL, scroll down to Championship Highlights. Now, if I click on Coventry v Leeds, the game that comes up is Portsmouth v Swansea! so that is not right. but if I scroll down one more line which is labelled "2024" the Coventry v Leeds game is there, click on that and hey presto it is the correct match. Bottom line, I can now watch the highlights but the whole Now TV sports listings are still all screwed up! I may be wrong, but the problem did seem to appear after the change from BT TV to EE TV. Many thanks to all for the suggestions.

[zulu17]

@joncool78  thanks for for your update. The problem seems to be with the data/navigation on the Now app on the EETV box for the EFL S2024 episodes  (ie EFL Championship 24/25 highlights). Nothing I see points to anything related to BT TV (rebranding/renaming) to EE TV , nor actually to anything that EETV directly maintain rather it all points  to the NOW app own data, As the EFL championship matches are played most weeks the NOW highlights available will change as more matches are played their highlights added and some older highlights disappear. That means the exact nature of the problem you experience will change over time.The content you want is there it is just that there appear some incorrect navigation links depending upon the path you access to get to your highlights.

As to support really I believe it should be NOW but as you have experienced they tend to bounce EETV billed customers to BT/EE who don't expect to handle content and navigation issues within the NOW app itself (quite reasonable as they neither supplty the app or its data). As you are billed by BT/EE for the NOW service it is reasonable to expect holes in support of the product to be addressed so that customers are not bounced repeated between the two company groups.

[Midnight_Voice · Accepted solution]

@zulu17 @joncool78 

I have always thought that EETV needs to take ownership of problems with the services it provides, and which we pay them for.

Its true that problems with Now may not be of EETV’s doing, but then equally, neither are they of the customer’s doing.

EETV should liaise with NowTV, obtain a solution, and only then take it back to their EETV customer.

[joncool78]

I agree, but like a lot of service providers these days it is left to the customer to find a solution. I'm still with BT and I'm sure that migrating to EE, even thought they are the same company, it will cost me money, with no guarantee that the service will be any better!