Poor quality recordings

[JohnHod]

When playing back a recorded programme there are instances of pixelation and the recording skipping.  If the recording is rewound it can be replayed without problems.  I've tried resetting the box and have changed the wired connection on the back of the hub, as suggested by the BT helpline, all to no avail.  Any advice assistance would be most appreciated

[zulu17]

Hi 

 @JohnHod  

What types  of recordings are you experiencing  the issue with . Ie Freeview Channels  , sd or HD, and/or BT subscription  channels again sd  or HD or 4k.

Also which box model  are you using ?

[JohnHod]

Both Freeview and subscription channels (normally SD).  Box is a Humax DTRT4000.