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Prime video activation

I have the problem that I can’t activate prime video, my order says awaiting activation click here to activate but nothing happens, I get the message below and I’ve tried numerous times. I need help from someone who understands this problem. I’ve rang BT more than once and also put a complaint in, I’ve had this problem since the 18th of January this year.

Sorry something's gone wrong

This might be temporary glitch.Please give it another go.
Try Again
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